Bushbury Hill KPI's to Qtr 4 2010/2011

BVPI Arrears Target Qtr 1 Qtr 2 Qtr 3 Qtr 4
BV66b % of tenants with more than seven weeks (gross) rent arrears 4.00% 2.80% 2.44% 2.60% 2.52%
BV66d % tenants evicted as a result of rent arrears 0.50% 0 0 0 0
N/A Arrears as a % of rent roll 1.50% 1.85% 2.00% 1.98% 1.30%
BVPI Voids Target Qtr 1 Qtr 2 Qtr 3 Qtr 4
BVP212 Average time to relet housing (key to key) 28 15.33 19.4 27.86 31.11
 N/A Number of properties let in the period N/A 9 6 13 7
Ref Repairs Target Qtr 1 Qtr 2 Qtr 3 Qtr 4
Former BVPI72 % of urgent repairs completed within government time limits (Right to Repair regs) 97% 97.54% 98.76% 98.57% 98.81%
Former BVPI73 Average time taken (calendar days) to complete non-urgent repairs 12 8.93 9.54 9.18 9.17
N/A % of routine repairs completed on time 97% 98.53% 98.69% 98.66% 98.58%
N/A

% of emergency repairs completed on time

 97% 98.72% 99.36% 99.20% 99.20%
Ref Management Centre Information Target Qtr 1 Qtr 2 Qtr 3 Qtr 4
N/A Average number of weekly visitors 265 1028.67 990.17 982.55 960.83
Ref Corporate Health and Governance Target Qtr 1 Qtr 2 Qtr 3 Qtr 4
N/A Number of Formal/ Informal Board Meetings N/A 10 9 7 11
Ref Participation/ Information & Communication Target Qtr 1 Qtr 2 Qtr 3 Qtr 4
N/A Number of times website updated/ amended within the period N/A 2 5 4 3
Ref Shareholder Membership Target Qtr 1 Qtr 2 Qtr 3 Qtr 4
N/A Membership (% of households with shareholders) 60% 56.03% 59.93% 62.63% 69.15%
N/A How many have joined YTD N/A 50 106 146 213
N/A How many have left YTD N/A 3 15 20 24