Repairs Timeline Information

It is your responsibility as a tenant to report any repairs needed at the property so that we can keep the property well maintained.

Please contact the Bushbury Hill Repairs Line on 0800 328 4090 to report the repair. The repairs line is open from 8am every day.

You will need to ensure that the area is clear to enable the trades person to easily access the repair, unless you are registered disabled, have any recognised vulnerability or no family members to help you.

Emergency repairs are attended to within 24 hours and either made safe or completed. If not completed at the first visit, we aim to do so within 3 working days.

BHEMB offer a same day repairs service and where possible your repair will be attended and completed the day it’s reported. If it can't be, it maybe because:

• You have contacted us too late to attend or complete it that day.
• We may have to order specialist parts or materials.
• The type of repair means it will take more than one day to complete.

If the repair cannot be completed on the same day, an appointment will be arranged with you for when it can be. We aim to complete these repairs within 28 working days.

If the problem is with your central heating boiler please contact Wolverhampton Homes, Homes Direct on 01902 556789. Homes Direct are available 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday.

Between 31^st October and 1^st May if you report a ‘Total Failure’ i.e. no heating or hot water it will be treated as an emergency repair subject to Wolverhampton Homes Fix it Emergency.

Wolverhampton Homes aim to complete emergency repairs within 24 hours. If they are unable to complete the repair when they visit you, they will make the situation safe before leaving your home and will return to complete the repair later.

Report any out of hours emergency repairs to Wolverhampton Homes Out of Hours Emergency Team on 01902 552999. This service is available from 5pm – 8am on weekdays, 5pm Friday – 8am Monday at weekends and Bank holidays.